Privacy Policy

​

Last updated: 9th December 2025

​

This Privacy Policy explains how Twyco Plastics, operated by Twynham Components Ltd, collects, uses, and protects your personal data. We are committed to ensuring your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

Twynham Components Ltd
Unit 1, Albany Road
Market Harborough
Leicestershire
LE16 7QP
United Kingdom

Email: sales@twyco.co.uk
Phone: 01536 203740

“Twyco Plastics” refers to the Website and online activities of Twynham Components Ltd.

We act as the Data Controller for the personal data we process.

​

2. What Personal Data We Collect

2.1 Information You Provide Directly

• Name

• Company name

• Email address

• Phone number

• Postal address

• Enquiry messages

• Order details & purchase history

2.2 Automatically Collected Information

• IP address

• Browser type & version

• Device information

• Pages visited

• Time and date of visit

• Cookies (see Cookie Policy)

2.3 Business Communication Data

• Email correspondence

• Phone call notes

• Meeting notes

• Contract and quotation records

2.4 Customer & Supplier Account Data

• Bank details (for payments)

• VAT & company registration numbers

• Staff or representative contact details

We do not knowingly collect data from children under 16.

​

3. How We Use Your Data

We process your data for the following purposes:

• Responding to enquiries

• Preparing and issuing quotations

• Processing, manufacturing, and delivering orders

• Managing invoices, payments, and accounts

• Improving Website performance and security

• Communicating operational updates

• Meeting legal and regulatory requirements

We do not sell or trade your data.

​

4. Legal Basis for Processing

Under UK GDPR, we may process data using the following lawful bases:

• Contractual necessity

• Legitimate interests

• Legal obligation

• Consent (for optional marketing communications)

You may withdraw consent at any time.

​

5. How We Protect Your Data

We use appropriate security measures including:

• Secure servers and encrypted systems

• Access controls for sensitive data

• Routine backups

• Regular system monitoring

Data is stored in the UK/EEA unless otherwise required.
If transferred outside the UK/EEA, safeguards such as Standard Contractual Clauses will apply.

​

6. Data Retention

We retain data only as long as necessary:

• Enquiries: up to 24 months

• Customer/supplier records: 7 years

• Contractual data: contract duration + 7 years

• Analytics data: up to 26 months

Longer retention may apply where legally required.

​

7. Sharing Your Personal Data

We may share your data with trusted partners including:

• Delivery companies

• Tooling/manufacturing partners

• IT support & hosting providers

• Accountants & auditors

• Payment processors

• Regulatory authorities when required

All partners must process data securely.

​

8. Cookies

We use cookies to:

• Enable essential Website functions

• Track usage analytics

• Improve performance and security

Please see our Cookie Policy for full details.

9. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Transfer your data (data portability)

• Withdraw consent

• Lodge a complaint with the ICO

To exercise your rights, email us at sales@twyco.co.uk.

​

10. Third-Party Links

The Website may contain links to external websites.
We are not responsible for their content or privacy practices.

​

11. Updates to This Policy

This Privacy Policy may be updated periodically.
The revised version will always include the updated date at the top.

​

12. Contact Us

For any questions regarding this Privacy Policy:

Twynham Components Ltd
Unit 1, Albany Road
Market Harborough
Leicestershire
LE16 7QP
United Kingdom

Email: sales@twyco.co.uk
Phone: 01536 203740